Customer shows up for his reservation in a 5-star hotel for 2023 in 2024, he expressly asked for the room to be for 2024, but he did call one year earlier to make the reservation: 'He showed up one year later.'

María Cetra • Writer

Jul 10, 2026 10:30 AM EDT

Someone must not have been used to calendars!

In these Reddit stories, we are always talking about Karen customers and entitled people, but for once we found a story that has only a service worker to blame. Usually when we are getting the point of view of employees, we hear stories about uneducated, malicious, and awful people. In this case, as it happens when service workers make a mistake, nobody is being ugly. Everything gets solved with respect, maintaining the interests of the customer. But why is it that if it were the other way around, we would have an opposite behavior? That is because service workers, when they are on the clock, are obliged to be kind, friendly, and easy-going. Whether customers are only guided by their own manners –which are completely lacking most of the time.

This issue is a representation of modern society. The working class has to receive awful treatment for every little detail, while the people paying are getting everything they want most kindly. This may seem as if kindness was only able to be obtained with money, but it isn't like that.

As a society, we have a duty to be respectful and civil. I understand that sometimes a situation can get tense –especially when it's about money– and that can change someone's behavior. But there are other tools to control that. Firstly, there is no reason to get mad at somebody who didn't do anything wrong. If the problem was not caused by the person serving you, then do not bring it out on them. Secondly, even when we are mad at someone, we are still humans. People can make mistakes, and people have manners. So even if the mistake is really big, breathe deeply and deal with it calmly. Lastly, as the employees can make mistakes, so can the customers. If you acted badly towards a service worker, then apologize.

Everyone can make mistakes, but it is our job as members of society to avoid being disrespectful and treat people with kindness.

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